Tech Support Analyst II

Company: VirtualVocations
Location: Springfield
Posted on: November 15, 2024

Job Description:

A company is looking for a Remote Tech Support Analyst II to provide expert-level support for Siemens Polarion ALM.

Key Responsibilities:

Provide advanced technical support for Siemens Polarion ALM, resolving complex issues
Collaborate with product development teams to enhance product offerings and address systemic issues
Mentor Tier 1 and Tier 2 support staff, fostering a culture of continuous improvement

Required Qualifications:

Master's degree in Computer Science, Information Technology, or related field, or equivalent experience
7+ years of experience in advanced technical support or engineering roles with expertise in Siemens Polarion ALM
Advanced proficiency in Polarion ALM's configuration, customization, and integration capabilities
Expertise in PostgreSQL and proficiency in scripting languages such as JavaScript
Extensive experience with cloud environments like Amazon AWS or Microsoft Azure

Keywords: VirtualVocations, North Attleborough , Tech Support Analyst II, Professions , Springfield, Massachusetts

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